Businesses these days are looking for platforms that can help streamline their processes. There are many tools and technologies in the market that allow streamlining, ServiceNow is one of them. It is a powerful platform that allows users to develop custom applications specific to business needs. Even if the system is complex, we can design our tailored app that automatically integrates with other ServiceNow modules according to our needs.
ServiceNow has a lot of potential and irrespective of whether our business is building an app from scratch or we want to customize an existing app, there are a few tricks that can come in handy.
Tips and tricks
ServiceNow is a new platform and hence has regular system updates. There could be different reasons why one might require ServiceNow custom application development, which can lead to business growth. Therefore, considering the following might be useful.
- High-Value Use Case
Before developing the custom application, it will be a great idea to know about the use case specific to our business. If we are already aware of the use case, it will support us in creating the perfect application we want on ServiceNow. More importantly, it is best to identify a high-value use case for our needs. Developing a strategic solution will be easier when we have a central problem related to our business and users.
We can even consider tasks that take a long time for our employees or are repetitive as high-value use cases. If we create a tailored app on such use cases, it will have a positive impact and will also improve efficiency and production.
- Focusing on the Process
Streamlining our development process is one of the ways to ensure we have the perfect ServiceNow application. Our work doesn’t end at identifying the use case; the important aspect to consider is defining the process. Our custom application should support the process. The best way is to draw our entire process and understand the listed activities manually. By understanding that these activities are crucial for our custom application, we can focus on prioritizing the elements.
We can even seek the help of ServiceNow migration services, which can help us streamline our process. They can assist us in understanding which activities can be automated, streamlined, or structured while suggesting which activities to focus more on.
- Carefully Planning the Prototype
Once the use case and process are defined, the following step should be creating our prototype and designs. Our initial step should be to design a simple model on the ServiceNow sandbox environment. It is an excellent platform for creating the structure of basic logic. We can even use tools such as Figma, Excel, or Powerpoint to create simple mock-ups and examples in the sandbox environment.
While designing the prototypes, we must be sure to define the users and the access given to them. We can plan for an open model first and give access to seek suggestions on the app. Since access will be provided in the design phase, it will be easier to incorporate any changes required in the app.
- Proof of Concept
Proof of concept in the ServiceNow custom application is creating small-scale and functional prototypes that can assist us in demonstrating the potential and feasibility of our app. Creating a proof of concept will help us showcase unique and key features, validate ideas, take feedback, and evaluate our solution before launching it on a full scale.
It is also a great way of removing obstacles and looking for best practices for future custom app developments. At the same time, we should continue to document everything in a detailed manner that can help our users to understand the application easily.
- Continuous Improvement
Continuous testing is the best way to ensure we are perfect and make no other mistakes. So how can we do it? We can go live and look at how our application is performing. Once millions use our application, we can understand the bugs and other issues. Additionally, it would be best to have a feedback option where our users can share their app experience. Once we have a list of actionable items, we will know what to prioritize.
Once we continue this cycle of receiving and gathering feedback and improvising the experience, we will eventually improve. Moreover, such things will also support us in reducing errors in our next project.
Last thoughts
As an organization, there is a lot we can do with ServiceNow. One of its best features is that we can create things as per our needs, even if they are unavailable on ServiceNow. We must keep the team aligned with our goals to ensure we are achieving our results. Don’t forget to check the simple tips mentioned in this article. It can help us develop our custom application on ServiceNow with ease. Or we can hire experts who can help us with the entire process.
